Horrible Service

We went to Logan's Roadhouse Tuesday night with Jody, Jessica, and McKenzie. They have a really good deal of 2 entrees for like $14 (plus kids meal is only $2.99, for those of you with kids.) I highly recommend not going to Logan's in Macon, though, because the service is the worst in town by far. Let me tell you why.


This post isn't because we had one bad experience. No, it's been the last several times. Tuesday was the final straw, we are not going back. The previous 4 times the service had been horrible - wrong food, waiter/waitress is really bad, etc. The food is actually very good, but the poor service has finally overshadowed it.


After work, Christi and I go over to Jessica and Jody's place to meet up with them. We all pile in the car and ride together over to Logan's. It's crowded, but it's not too bad (it is Tuesday night, after all.) There are a few people waiting to be seated when we arrive. After we put our name on the list, we go outside to enjoy the nice weather. Shortly thereafter, our buzzer is buzzing and we are seated. The strange thing is that they were seating people in the back room that is normally reserved for very large parties and generally closed. This was surprising since there were many tables open in the main part of the restaurant. We were seated in the back section; it should have been a sign.


Things we going pretty well so far, despite being seated in the strange section. Our waitress came fairly quickly and took our drink orders. She returned fairly soon with our drinks and our rolls, which are always delicious. She took our order soon after and things were moving along really well. We were very surprised, actually. We almost didn't come to Logan's because the last few times we had all came in for this deal the service was crappy. So we wait on our food to come. And we wait. 15 minutes pass and the table adjacent to ours is seated and the same waitress takes their orders. 20 minutes have passed, no food. This isn't really that bad since restaurants like this generally take 20-30 minutes for food. Around this time we ask for and receive our 2nd basket of rolls, although it takes a long time to get them. About 25 minutes have passed and the other table next to ours is seated and their orders are taken. Another 10 minutes go by and we are getting very hungry. Christi's side salad finally came and we get our 3rd basket of rolls. McKenzie is getting very hungry at this point, too. All she ordered was a kid's chicken finger dinner - it's not that hard to fix that but her food had not come yet, either.


So, 45 minutes have passed and the table that got there 15 minutes after we did gets their food. Naturally, we are not happy. As we look at their food, we realize they basically got the same thing we did! Jody and I got a type of grilled chicken (BBQ for Jody, Teriyaki for me) and the girls all got chicken fingers. The table next to us had 3 orders of grilled chicken and 1 chicken finger plate. Seriously. After this, Jody decides he's going to talk to the manager. He's a lot like me in that we don't like to complain, even if the food is wrong or cold, so you know it's gotten to the point where enough is enough if he wants to speak to the manager.


A few minutes later our food comes, which is about 55 minutes after our order is taken. Jody was talking with the manager when our food came. When he came back, he told us all the manager said about the bad service was "he would look into it." Not surprisingly, our food wasn't even that warm. The other table's food, who were sat 25 minutes after us, came out at the same time. By this time, we're all full. We had each downed 3-4 rolls plus a bunch of peanuts. McKenzie is tired since it is late. All in all we're hungry but full, tired, and generally unhappy with the service. Refills were slow, food was even slower, it was not good.


After we eat what food we can, Jody, McKenzie, and myself go outside to play and Jessica and Christi wait at the table for the checks. Jody and I looked for the manager as we were going out, but he was nowhere to be found. A short while later we see him come back to the main part of the restaurant, so we come back inside to talk to him. He sees us and begins to avoid us, striking up a conversation with someone leaving the bar. The manager walks the other guy out of the bar while Jody and I stand in front of the hostess station waiting for the manager to come back in. We stare him down but he starts to walk away; as we approach him he finally acknowledges us. Jody asks him what was the deal with our food since he was "looking into it." The manager says the waitress forgot to put in the ticket, which seems perfectly reasonable, but still unacceptable at this point. The manager then says he is sorry for our wait. He says this in the most insincere tone possible, and while looking away. I was about to say something to him but he finally looked back and said, "ok, I'll comp your checks."


As he is walking to the area where they have their computers, our waitress is going to ring up our tickets. She had just gotten our money to pay; at the time Christi and Jessica had already begun to pay for the meals. The waitress had to bring the tickets back to them to get them to resign the ticket. We only got a $5 credit per ticket. The waitress said something about it being her 2nd day on the floor or something to that effect. She also said that the front of the store was really busy and she had to stay up there and keep it moving. Right, so those who get seated in the back have less preference. I guess if you order the special because it's a low price, you get 2nd rate service, especially if you get randomly seated in the back of the restaurant.


To sum it all up - service sucked, don't go to Logan's in Macon. The only good part of the night were the people we were with. Despite the horrible service we managed to have a good time.


That's all for tonight - just wanted to share that story with everyone.